When your account is opened, we send an email with your username and password to access the portal.
The username and password will also be in the letter we post to you, with your plastic card.
For your security, the first time you login you will be asked to change your password. You can change your password again at any time while you are logged in.
If you forget your password you can request a new one by clicking on the 'Forgotten Password' link. If we have an email address for you we will immediately send an email giving you a new password. If we don't have your email address we will notify you by letter.